Safety, efficiency and reliability don’t happen by chance. They require continuous care, the right expertise, and comprehensive planning. Mipro offers its customers a life cycle management that goes beyond basic maintenance. It’s a smart and proactive approach to ensuring that systems operate reliably, year after year.
Anticipation is the key to success
At Mipro, life cycle management begins already at the design stage. By thinking ahead before problems arise, we help save both time and money. We have advanced monitoring and remote diagnostics tools that allow us to detect anomalies early and respond quickly. This way, unpleasant surprises can be avoided, and downtime minimised.
Services that simplify daily operations
Mipro provides a diverse portfolio of services tailored to meet customer needs.
- 24/7 Service Desk – Supporting our customers around the clock. We receive support requests, monitor the situation, and solve problems proactively using data.
- Spare Parts Management – We ensure that critical components are always quickly available, so repairs can be carried out without unnecessary delays.
- System Updates and Modifications – We keep systems up to date and tailor them to meet customer needs. All updates are carried out in a planned manner without disruptions.
- Training Services – We provide practical training to help our customers stay up to date in system operation, maintenance, and configuration management.
- Configuration Management – We ensure that system data stays organised and secure, providing reliability for both operations and maintenance.
Cyber security along from the start
Cyber security is an integral part of everything we do and Mipro has proven this by achiving the ISO27001 certificate. We utilise the international IEC 62443 framework to ensure that system security is considered right from the design stage. Our multi-layered defense-in-depth model helps protect the system throughout its entire life cycle.
ITIL®4 – ongoing development and customer-centricity
Our services are based on the ITIL®4 framework, which enables continuous improvement while keeping customer needs at the core. We maintain regular communication with our customers and gather feedback, allowing us to tailor our services precisely to their requirements.
Trusted partner for the long journey
Mipro’s solutions are long-term investments – not quick fixes. Our goal is to provide customers with systems that stand the test of time and evolve alongside their needs. Services are always tailored to the customer, whether it involves a single device or an extensive network.
Mipro Oy – Safe and efficient systems for transportation and industrial needs.
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Brochure:
Mipro Service Life Cycle Management
Signal and Draht article about ITIL®4 benefit:
Signal+Draht 3/2024: Aiming for improved performance with the assistance of ITIL
author
Tiia Leppäkorpi
Service Architect
I’m Tiia and I work at Mipro as a Service Architect. I design and develop both our internal and external services.