The 24/7/365 service includes all the preventive maintenance and support measures for the systems provided by Mipro, which enables the high usability and efficient operations of the systems. Preventive maintenance includes for example remote monitoring. The support service side covers user support as well as support in problem situations.
“Mipro’s remote control and train departure permission system play a significant role in safe and smooth traffic control. We renewed these systems’ maintenance and support service agreement to meet the current and future needs of traffic management. With the new agreement, we will ensure even higher quality service for prevention, monitoring and management of potential problems”, says Development Manager Leo Lehtimäki from Fintraffic.
“We appreciate the maintenance and support service agreement with Fintraffic Raide Oy, as it defines the practices for efficient cooperation and service standards. Through proactive maintenance measures, we significantly reduce the number of disturbances in traffic control systems, which enables smooth and accurate traffic”, says Account Manager Tom Lille from Mipro Oy.
Mipro is specialised in railway and industrial systems. Our systems are used for safety management in railway and metro services and industry processes as well as for controlling processes in water and energy management.
Mipro is a growing business based in Mikkeli, Finland and operating in the global market. Our customers include the Finnish Transport Infrastructure Agency (Väylävirasto), Helsinki City Transport, Estonian Railways Ltd. and numerous companies in the utilities sector.